Sorry about support delays
Andrew Boon
posted 14th of August 2008
in
.
85 comments.
Some of our customers now have to face a delayed support service. We apologize for the waiting. Half of our technical staff is now on vacation and those in the office are doing their best to keep up with the load.
We are already recalling some of the techs from vacation early and will fully restore proper response time by the end of next week. We do understand that delays may be unacceptable for some, so we try to address most urgent inquiries first.
In short... again, sorry about delays, and if you can/would wait - thank you.
Below is the legacy version of the Boonex site, maintained for Dolphin.Pro 7.x support.
The new Dolphin solution is powered by UNA Community Management System.
The new Dolphin solution is powered by UNA Community Management System.
what a moron
you downloaded the free version from the very same page.
you were to inept to work out you ad free link and bitched about it. and admit you tried to enter the ad free licenses into the free version what do i have to retract?
boonex posted an apology, you ranted on about see more
I'm that "guy" who replied you from marketing@boonex.com. The software should be downloaded at boonex.com/products/dolphin/download, note please, you need to download the free package there and once again, sorry that your license hasn't been generated right after the payment but you know, in most cases this happens due to connection errors or some people do not come back to BoonEx site when payment is completed.
Regards, Lyubov L.
AFTER 3 WEEKS (!!!) the support replied me saying: "to solve your problem, install Firebug to see where your problem is. And change the code". And this was all!!!
Really unbelivable.
Joomla, I think, it's the best: free and really good supported.
later,
DosDawg
Despite the fact that the End User Agreement may state that there are no refunds, I'd thoroughly encourage you to pursue one anyway. They publicly posted a blog about how inept their support service is. I'd imagine, with all that said, that the law would side with as long as you're a US citizen. Good luck.
Sounds like your just another get-rich-quick myspace webmaster.
Sounds like your just another get-rich-quick myspace webmaster.
nuccca,thats not the point he paid for the license he has a right to ask for help or refund his money if he thinks his support not good enough.I understand they are short of staff but he had been wait for 7 days without any answer untile 6 hrs ago.Nuccca see more
he has only been a member for 3 days, thats Tuesday not 7 days ago, but 3 days ago. so how can you neg rep a respected member without checking your facts?
you can not call yourself a webmaster because you can copy n paste a myspace background to your profile. and trust me, lots of people here, think thats all they need to know to use dolphin.
i think you owe nuccca an apology frankly
what licenses did you buy last friday? you have only been a member since Tuesday.
let me try and explain once again, you say you have the free version installed. (that is the ad supported version) you have adfree licenses that you cant understand why you still get the ads showing, because you need to install the adfree version to use the adfree licenses.
after you do this, clear your browser cache as it will still hold the old files for the free version and the licenses for that. so see more
Sammie,have you read some of your post of this forum?have you apologize to those people you called them so call programmer? or they cant followed their instructions, Anyway who cares if they only be a members for 1 days or 3 days they came to for help.After you done apolgoize to them let me know ill start.
Status: Member
Member points: 3
Activity: Offline
Contributor stars: 0
Member for: 3 days
Expert points: 0
Age: 36 years
Pundit points: 0
Country: United Kingdom
Moderator points: 0
City: BURY ST. EDMUNDS
Gender: Man
software developer
a programmer
later,
DosDawg
I run Amistad.com (friendship.com in spanish) and I have to say that I gave up on Boonex support a while ago. It is sometimes there... most of the time not there. If I had a single word to describe Boonex support I would say it is "Bursty"... once in a while you get a burst of support then it goes away.
Needless to say, I am now using third-party paid support. And see more
What kind of social networking platform are you able to run if you CAN'T have a ton of pictures, music and photos?!?? These guys blow. Every entry I read brings back the horrible memories of working with them earlier this year. It was a literal nightmare. I eventually gave up on them. They suck that bad. It was like a wave of apathy showed me the light. And when I moved on, it was like leaving a bad marriage or an abusive girlfriend. So see more
I run Amistad.com (friendship.com in spanish) and I have to say that I gave up on Boonex support a while ago. It is sometimes there... most of the time not there. If I had a single word to describe Boonex support I would say it is "Bursty"... once in a while you get a burst of support then it goes away.
Needless to say, I am now using third-party paid support. And see more
For all the seasoned Dolphin site see more
I hope they can fix it!
Bye!
Hardware
Mac Pro Quad core (4x2.66Ghz cores)
2GB memory
Software:
Os - OS X 10.4.11(Tiger)
FTP – SecureFTP
Host – Dreamhost.com
MySQL – V5
PHP – V5
Openoffice.org (notes)
Network:
8mb ADSL connection via x2 bridged Airport extreme base stations
8mb>
2mb<
License type:
Dolphin Unlimited - $99 Australian Dollars
Process steps:
1.Check MySQL setup
2.Opened FTP connection to domain
3.downloaded see more
Just a thought, but your step #3 says that you are using the free version. Unless it's changed, you need to use the ad-free version of Dolphin and then your licenses should work.
If you want the Orca links out you need to buy a license for that too.
I was told to use that version by the Boonex support. I have looked on the download page and cannot see an ad-free dolphin version.
You download SmartPro Ad-Free from your Unity account.
1.) Sign into http://www.boonex.com/unity/
2.) Click SmartPro.
3.) You will see the Ad-Free downloads.
Powered by:
BoonEx - Community Software; Dating And Social Networking Scripts; Video Chat And More
should be gone as well as the dolphin icon see more
1st post where to find it,
2nd post what version to download.
for a programmer, you dont seem to read instructions very well
Johnnyh is still here so he has not given up. I give him credit for that. Let's try to welcome him. We all have our bad moments :-)
Hello johnnyh,
You download SmartPro Ad-Free from your Unity account.
1.) Sign into http://www.boonex.com/unity/
2.) Click SmartPro.
3.) You will see the Ad-Free downloads.
I have about 78,000 users in Dolphin (Amistad.com). As far as number of users I do not think there is a problem with Dolphin. The problem is that users can NOT be very friendly at the moment ... hehe.
If they can find a way of optimizing this query, I believe this could scale up fairly large. I believe it has been an oversight ... that can be fixed fairly quickly. The problem with the left join is that I believe it creates a temporary file every time it executes, therefore is see more
I have downloaded the free version and have uploaded to server but already got installation problem at the right first step!
I have installed Joomla and it was so easy I could not believe!
Even Oscommerce is easy to build entire ecommerce website!
Now what with Dolphin?!
You can do that from the command line (SSH) with the command:
chmod 777 /the/file/to/change
To run a website you should at least know how to set file permissions. The answer to your next question "how to..." you can find on g o o g l e !
Man .. she is a genious !!
Don't called him a looser help him or have you six yrs niece help him as well.
I solved thanks to some users.
In addition, I totally agree with Amistaddotcom: my SQL for friends is too much slow.
I read you don't offer a refund. Ok: so please see more
I have been hasitating in asking questions because i knew that i will recieve harsh and rude replies.
In my opinion, the biggest problem of dolphin is not the performance see more
So whether you are a programmer or not, it's a new program to you and if you do not understand it or how it works, it would actually be wise not to quote that you are a programer no matter what your knowledge is.
I think you will get a much better response if you leave that part out. And there are see more
About the topic, It's nice to at least see that the guys in Dolphin acknowledge the problem, although, sometimes Sorry alone wont do the job. I can honestly understand Jonny's point of view.. I for example submitted a support ticket over 3 weeks ago.. I'm still waiting for an answer.
Unoboonex.. just a thought, maybe next year the guys should consider having their vacations in different times so that you wont fall short of half of your staff.
Zubair.. how true!
i want you to notice the different beofre/after paid
.
This also because when I wrote to presale "office" they answered me in 2 days...I thought therefore that the client could be assist good and professionally.
But i decided to test before the product. And i made the right chose.
Teh permissions are all ok and now in the next page after filling out the info and clicking NEXT I am getting this error!
Can't connect to local MySQL server through socket '/usr/local/mysql-5.0/data/mysql.sock' (2)
How do I fix this or where do go?
Thanks so much for help.
Errol
Just search for the whole thing in Google: "Can't connect to local MySQL server through socket '/usr/local/mysql-5.0/data/mysql.sock'"
On Sat, Jul 26, 2008 I began asking Boonex support to solve the problems caused by the 6.1.4. patch. I sent them my passwords and access information FTP, CPANEL, ADMIN, etc at the time.
On Tuesday, August 5, 2008 (10 Days Later) I received the following:
Please provide me with FTP access to your site for checking.
Regards
O.K. - So I sent him the information AGAIN.
On Monday, August 11, 2008 (6 Days Later) I received the following:
Well - to fix your compilation problem I see more
Could you please share the solution to this problem with the community:
http://www.boonex.com/unity/forums/topic/field-builder-error-when-adding-new-item.htm#topic/field-builder-error-when-adding-new-item.htm
I'd like to use the software I paid for but can not use it because it does not work.
I intend on building a high-profile site with Boonex software. But will scrap plans and move on if I can't get some support.
You have a fabulous product but only if it works.
This is see more
The last suggestion Boonex gave us is to have your system administrator update the libxsl library on your server. Well we don't have a system administrator and we see more
i got like that too "[L[Language" "[L[Topic" , any idea what is that ?
Try to use this solution:
http://www.boonex.com/trac/orca/wiki/GenOrcaTshooter#WhentryingtocompileOrcalanguagesIgeterrorLanguagefilescompilationhavebeenfailed
--
Best regards,
BoonEx Experts
BoonEx Ltd. - Community Software Experts
http://www.boonex.com
Here's the link again in case it's been truncated:
http://www.boonex.com/trac/orca/wiki/GenOrcaTshooter#
WhentryingtocompileOrcalanguagesIgeterror
Languagefilescompilationhavebeenfailed
(these three lines should be concatenated)
Kirlein:
Please refer to this article:
http://www.boonex.com/trac/orca/wiki/
OrcaBeta2PostInstall
(these two lines should be concatenated)
--
Best regards,
BoonEx Experts
BoonEx Ltd. - Community Software Experts
http://www.boonex.com
I purchased a licenses a few days back and haven't heard anything from you yet as to where to get it from.
I realize you you are running on skeleton staff at the mo but I would love to get a quick email just to acknowledge payment cheers
J
Just a quick note on software.
I have worked in the software community for more years than I care to remember! But in regards to products like Dolphin from Boonex, give them a break they are trying to produce a product that is competing with other community products and they have all gone through the same thing at one point or another. The world of open sours and free software is not intended to be an easy boxed product all though they “the community at large” does a really good see more