Poor installation service
PeterH
posted 20th of February 2008
in
Community Voice.
11 comments.
I paid for the installation service to load Dolphin onto my windows server. 5 days passed with no response so I chased it up. The person who answers the sales@boonex.com email said they didn't have my ticket (supplied via a website form) So I filled it out again , then again then again still they said they did not have it, I emailed it twice still they said they did not have it (actually said the email was blank) so I supplied the details via skype one question at a time and live to a man called Mike at boonex .
I then got a message saying they couldn't log on ...didn't say to what ftp, mysql no idea! That was 5 days ago. I have chased and chased and nothing. So this morning I put a complaint into paypal and got a response from boonex ....... "we don't appear to have received your ticket "
I feel like they are jerking my chain! Not a good service and not a good way to waste 79$!
Below is the legacy version of the Boonex site, maintained for Dolphin.Pro 7.x support.
The new Dolphin solution is powered by UNA Community Management System.
The new Dolphin solution is powered by UNA Community Management System.
I have been talking to Mike at sales@boonex.com for 5 days given him all the information using your website 3 times, by email 2 times and also via skype. He confirmed that he has all the details but still nothing has happened.
From Seller: BoonEx on 20/02/2008 00:47 PST
Hello!We are sorry for this, but did you send us an installation ticket? It seems like we didn't get anything from you. Please contact us at sales@boonex.com and we will see more
I know Mike, and he is stand up, I also know that they are OVER SWAMPED with all the upgrades and new installs.
I know that doesnt make the delay or anything better, but I can tell you they are not wanting to screw you or anything.
If it wasnt windows, I would install for you :-)
It's good to know that you have a high opinion of him. If they had come to me 10 days ago and said it would take 2 weeks I wouldn't have minded so much ..... I just feel like I am being d***ed around. I have customer 3 sites that want the software and it reflects badly on me when the work isn't done.
I had remeoved their software and went to a competitor but came back to BoonEx. Their software so far look better then the others and Igors service has been the key for me staying with BoonEx. see more
Have you got help yet. I have been trying to install dolphin on my vista wamp for couple of days without luck. I don't mind pay to get it installed if the paid service is helpful.
Thanks,
Jack
No troubleshooting guide... nuthing...
->(((Puts money back in wallet...)))
Orca don't not work worth a hill of beans..
My Linix server is decked out to the tilt... their is nuthing it does not have.
Orca... is probably the worst forum script I have seen to date...
Orca is by far the worst..
The dolphine sweet is cool... thats it..
My guess the reason for lack of support is so people have to ask them and pay for help...
I know another site who did that same...
I hope this one does not share it's future..
COME OUT WITH REAL DOCUMENTION PLEASE>>>