We have resources and determination to provide quality support, post and pre-sale. Unfortunately, the way we approached it hasn't been very successful. Agents system improved it a bit, but sometimes specific Agents are not online, and clients have to wait for too long, while there're other Agents or developers available and willing to help.
So, we are launching a new "Support" section at Unity, which now features different kinds of Tickets. Those tickets can be processed by anyone from BoonEx, and in future, by 3rd party supporters (unless a particular supporter is requested by a client). Pre-sale tickets are free, all other tickets incur a fee of $1 or more, if a paid service is required. The $1 tickets idea is stolen from SoftLayer - they have $3 ticket fee, which works very well - makes you want to submit tickets only when needed and doesn't brake the piggy-bank.
Pre-sale tickets are free, naturally. Urgent service tickets are processed with priority.
Our goal is to improve support response time and merge numerous support email-boxes and Unity message-boxes into one system, accessible by entire BoonEx team for faster processing. We'll be tracking response time of all supporters and clients' satisfaction rate.
This is a very new system. It would take us a couple of weeks to make it work smoothly, so please, be patient.
It is now advised to submit support tickets instead of sending emails to your Agents.
You will find that you're no longer attached to any Agent - this is because we want you to be able to get access to all Agents at once, or any specific Agent at any time, if you want to.
Moreover, we plan to start bringing more people to BoonEx Support from outside, and this system would pave the way for the first external supporters.
Some of our prayers are heard...
Any Yearly plans available?
and if i buy a mod from vendor1 and if he is vanished, can i get support from anyother who are available?
and what is the TAT of a ticket?
Claudia
$3 to submit a ticked and for every ticket that was resolved by a member he/she get's $2 and boonex gets $1 lol
But since the law suit we have against PayPal there are no other option to payments , because the email is linked to the paypal registar ..and we can not do buisness with Paypal till this lawsuit is settled , Are there any other options to get urgent tech support ?