Introducing Ultimate Membership
We now have four main memberships here at Unity.
Basic Membership is for licenses tracking, free licenses registration, buying at Market and newsletter subscription. That's about it. As a way to prevent SPAM and rate-fraud, Basic Members may not post anything, may not rate free products, may not comment and may not vote.
Advanced Membership is essentially an "activation" of a true Unity Membership, where you may post, comment, communicate, vote, rate, etc. It also now includes 5 Basic Tickets ($1 worth each), so it's $5/lifetime fee is now even more justifiable. Also, it comes free with any purchase of BoonEx licenses.
Premium Membership is a way to get access to special news, Market discounts, posting to Market, highlighted Forum posts, etc. It's a way to contribute, stay informed and "be in the game".
And now... Ultimate Membership is the support membership, which includes 8 service tickets and one urgent service tickets, which cost $991 if bought separately. Ultimate Membership status also "freezes" expiration available Tickets, so they add-up month-to-month and don't expire. This Membership is designed for anyone who needs a high-level support at hand, anytime. Businesses and web-masters with larger sites should seriously consider this one at $499/month.
The new Dolphin solution is powered by UNA Community Management System.
I never have got the memberships, they are worthless in my opinion.
I have been on advanced membership for a long time and the difference in support between having a free license or a paid license is nothing. We can pick a Boonex agent but they can't support us nor can you get hold of most of them.
Those members on premium membership complain about the same issues.
What reason/motivation are you giving for members to upgrade? I would never upgrade to ultimate for $499 see more
Claudia
'@ zigojacko
and the price $499 is to mutch this sound like reping people off and the support is not good in my language the support is sck
Memberships are worthless since we can never get anyone to help us. Even when we contact our agent, it is 2-3 days before we can get a response and if you try to go to a different agent, they tell you "I am not your agent, please contact ____ and they will help you" instead of just trying to see what the problem is.
We adressed this issue by introducing united support tickets and now all agents can work on them together, so they are processed a lot faster. We can now also sell paid service tickets see more
Example..
i run an IPB board with chat rooms, gallery, File sharing,blogs, an e-commerce, and so long as i pay just $25 every six months, i can have as many support tickets as i like, they will even do the upgrades for me if i like, as many times as i like... and if my site is ever down for any reason, they will jump in to help within 24 hours, all for $50 a year.....
As my old granny used see more
i would not consider custom work to be a service ticket. Where can i read the exact SLA what can be expected what services are available, time-frames.
If custom programming is required, that is out of the actual realm of 'Support', and is in essence 'custom programming', at which time this would take away from those who would need actual 'support'.
im still waiting for the timestamp issue to be resolved as its not going away, and it hasnt gotten any better. it has been said what see more
It seems to me that the price tag of $499/month is out of line with customer support for an off the shelf product that is in need of bug fixes/patches.
I could understand the charge for doing customized work but to me that is different than service support.
Disclaimer on package should now say:
Special tools, specific knowledge, and much assembly required. Batteries not included. see more
That made my day. Great humor.
We still get enquiries for old Prime, too.
hope things all work out on this business model. its a fight to come up with just the exact combination at times. i think the Old prime 3 license and iphone branding was a good package for the price.
i know there are many clients who have the prime who are not happy with the inability to commercialize the dolphin backend because of the extensive branding that has taken place.
then there are the module dependencies that have had some throw up their arms in disgust.
one of the more see more
So now after spending hundreds of dollars I have come to realize that Boonex charges $198 an see more