Dolphin needs a TRUE customer support

maczoom posted 21st of July 2010 in Community Voice. 6 comments.

I had paid for a premium account and I got the worst customer support ever ! I never saw a company like that. THEY DO NOT care about customers at all. They only want your money. The iPhone source code has not been updated in months and it's not compatible with iPhone SDK 4.0. It's LAME ! Plus, Dolphin 7 is full of bugs and major issues. I do not recommend anymore Dolphin engine!

 
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dolphin_jay
OK so what not state what you are looking for or need from support ?
Zarcon
I dont show you account as being a premium account (its Advanced). It may be true that Boonex does not have a "full time" customer support group, but most problems encountered, you can find resolutions in the Forum. They did try the "Agent" thing but imagine being the agent to over a 1000 members. Yeah, Im sure your email to this will not be promptly answered.

D7 does have some issues (as expected with any new product), but most members here run it with very little or no problems see more at all.

As for the iPhone SDK 4.0, thats brand new. If you are hoping that gets updated immediately, you can toss that thought out the window. Im betting they are more concentrated on the web versions than the mobile version. Hence, I havent heard a word about Android app yet.

Its your choice not to recommend the product, but for as long as I have been a member here (Oct 2007), I have found that the members are the ones that provide the most support. According to your profile, you have very little posts here in the Forums. Why dont you post your issues there and see what happens.
JasonVan
Most people who use this software do so because they believe it is superior to anything else on the market today. Sure there are software companies that sell dating/social networking software, and also provide great support. However, none of these scripts are as good as Dolphin 7.

So I guess this boils down to this: Dolphin 7 is for those who want the absolute best, and don't need all the support.

Nevertheless, imagine this: Dolphin 7 providing the best script and a top notch support see more system. Now that indeed would be a dream come true.
mauricecano
His complaint about the Iphone software is valid. Dolphin seems to have killed any mobile integration or making the mobile platform work.
jwalkguy
Download the WAP Module... My members love it better than the Iphone app and anyone can use it.
Andrew Boon
iPhone App v 1.1 was under Apple review for a few weeks, and is now approved. It works with 4.0 and iPad. Source code will be updated shortly.
 
 
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