Contact Us form not working

connections posted 17th of March 2008 in Community Voice. 14 comments.
I'm surprised nobody has noticed this yet?  I searched in about 5 pages and nada


Both in FF and IE the Contact Us form is not working .. In IE the button LOOKS like it will work but doesnt. In FF the button is greyed out ... 


I know its not my system because i had someone else try it too. Plus I have gone to other Dolphin sites and seen the same thing. Solutions?


Look for yourself: http://connections.pcessentials.biz/contact.php


Using 6.0.0004
 
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jchase003
Yeah, I have noticed mine a little buggy with FF, it did work successfully in IE though. Thanks for bringing this up, not sure why it's acting up like that.

using: Using 6.0.0005
LyubovL
Hi guys!

@ connections, that's interesting, but I just checked the Contact Us page on your site and everything works properly. There is a small thing people forget about - valued email address. The submit button won't be active until you type a valued email address - you@domain.com

Regards, Lyubov.
LyubovL
BTW, I've checked via FF 2.0.011 and IE 7.0.5730.13 :)
connections
IE 7.0.5730.11 and FF 3.0b4 here ;o)


Avant (uses IE engine anyway) also worked for me prior but it never dawned on me about the tabbing effecting the form.
connections
You are right! But I will say, and this goes for both browsers which just worked for me also, you need to "tab" to the next fields and not use auto complete then it worked. Once I tabbed the submit button became usable. Thanks for helping me out with this one. It wasnt a major deal but thought i'd bring it up.
sammie
Both in FF and IE the Contact Us form isn't working, both grayed out,
but i find it strange because most people have their email address in the auto complete, so is this not going to confuse people if it confuses webmasters.

i think it might have been done so as to limit automated spam bots, if so, wouldn't a notice warning users to type their email and not copy n paste or use auto complete, have been an idea?
connections
Captcha will eliminate spam bots as we all know they cant read. But I do agree with Sammie on most people use auto complete cuz plain and simple .. their lazy lol including myself when it comes to typing in junk. :o)~
---
And after messing around with this more this morning (using FF) im finding that the only fields that are required are the name and email fields .. and of course entering the captcha. Nothing else and it sends through. In the latest (not sure about previous versions) FF is see more pretty much telling me this? Those field blocks are yellow. In order for me to submit the form I had to (using auto complete) Enter my name, then email (still no submit button) tab to name field then back to email field then the button was usable? ack! Not very user friendly if you ask me. But secure!?! My guess the average user will just move on and say "oh well, its broken" ...

So maybe this is a big deal .. hmmm

I think for now i will just edit the language file (or whatever, wherever) stating what Sammie suggested ... Please TYPE in your Name and Email.

Basically some sort of instructions for the end user.
connections
For anyone interested I came this up and edited my Dolphin root /contact.php with this.

Around line 112 find:
<form action="<?= $_SERVER['PHP_SELF'] ?>" method="post">
<table class="messageBlock">

Add this after: (edit to your likings)
<tr>
<center><b><font color=red>PLEASE MANUALLY TYPE ALL INFO IN THE FIELDS BELOW</font></b><br>If you still do not get an active submit button<br>use see more the tab key to alternate between fields.</center><br>
</tr>
sammie
thanx, thats saved me looking it up ;p
connections
yw and as stated you can edit it to your likings ... Personally i like things centered plus red (or #FF0000) seems to get peeps attention. ;o)
Philipx
Email send failed
this is what i get when having done all above any suggestions on how to check where the email goes maybe my crons are set up incorrectly any help appreciated its the last thing I have to get to work
appreciated Philipx
connections
^your mail was received on 04/26/08 08:58 ... been busy OFFLINE, sorry.
Very simple solution:
Contacts.php line 137 find line...<td colspan="2" class="contact_submit"><input type="submit" name="do_submit" value="<?= _t('_Submit') ?>" disabled="disabled"/>

Change to....<td colspan="2" class="contact_submit"><input type="submit" name="do_submit" value="<?= _t('_Submit') ?>" disable="disabled"/>

eliminates the see more manual typing of email address.
KBBP
Also @dww1013 - you can find line 119 and change from

<td class="contact_value"><input type="text" name="email" value="" class="inputText" onkeyup="if( emailCheck( this.value ) ) this.form.do_submit.disabled=false; else this.form.do_submit.disabled=true;" /></td>

to

<td class="contact_value"><input type="text" name="email" value="" class="inputText" onkeyup="if( see more emailCheck( this.value ) ) this.form.do_submit.disabled=false; else this.form.do_submit.disabled=false;" /></td>

just changed the this.form.do.submit.disabled= part

Means users can still use 'auto-fill and BOTS rejected via other mean - thanks!
 
 
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