I Recently started using Arvixe as a webhost who can provide RMS for my clients. What a BIG mistake. What I do is create social networking sites for my clients with dolphin.
Simple stuff to be honest!
I customise dolphin sites to meet the customer requirements. Blah, blah, standard stuff. That is about it. I do not charge much (why should I as it is really easy and I would feel guilty if I charged a fortune. It is just pocket money and an interest.), around about $100 for a default install and basic customisation, plus tutoring on the admin panel, plus after sales support (yes you can question me on Skype or via email for eternity) I do not make much (an understatement) of a personal profit out of this and so I thought the Arvixe affiliate program could be the way to go to add a little recompense for personal time spent. BIG MISTAKE! I never thought it would happen to me but I reckon I have been scr*wed. I thought Arvixe were one of those big providers. Especially as Boonex promotes them actively (see blog post) and is making profit from each referral to Arvixe (when you click on the hosts page and select Arvixe, then Boonex will get money for each sale (hey nothing wrong about that! It is the way the web works)).
So I am owed $220 from Arvixe for my own referrals and Arvixe will not return my emails. It has been 7-8 days since my first email and many follow up emails, however you will be pleased to hear the sale department is still active and will return emails if they are sales enquiries. When making a sales enquiry to Arvixe it may be advisable to make sure the sale request is from different email account to any email account that you are using to requesting money from Arvixe. This is to ensure a response a response from Arvixe. It normally takes them about 1 day for Arvixe to respond to a normal sales request given my experience. However to restate the case they do not appear to respond as well requests for money given this experience. To be fair they have credited my Arvixe account with credits after I talked someone into using Arvixe but only found out that the person had clicked on the Boonex link to Arvixe first and so Boonex got the commission. So life goes on.
Having said all of this and summing up, I would personally not recommend Arvixe in the future and I think there are lots of better providers out there. I hope you find this blog entry useful in the future.
Live and Learn...
Best Paul
Nickel-hosts. What are you going to do? Dump 'em, that's what.
Regards,
DosDawg
thank you.
Its a hint.
Hello Paul,
We try to get to affiliate questions as quickly as possible. But our main focus is always support and sales because without support and sales, our affiliates can't make any money. Therefore, we do not advertise nore should our affiliates expect 24/7 service when it comes to the affiliate program.
What is your affiliate username or ID? We can look into what you are owed and take are of it.
Regards,
Arvand Sabetian
So all see more
Its a shame that Arvixe took so long to reply to your enquiry as it left you with no choice but to make your situation public. I am sure that we have all been in a similar situation where we have had to speak out, whether it was related to our hosting provider or something completely separate.
I would see more