And again with the agent mails

Although things don't seem to happen fast enough, changes are being made that improve the abilities of agents to respond more quickly to customer needs. It is now easier and faster to handle license issues and other agent duties, but we still need your help by passing us needed information to quickly make adjustments if this is called for.

Please be sure to send helpful things like Unity username, any transaction IDs for purchases that may be involved and email addresses that were used for making those transactions.

All of this helps us to get things done for you in a more timely fashion without the email "chase" that often occurs. Dealing directly with your agent, instead of the general mailboxes will also hasten prompt responses. Those mailboxes are understandably answered after an agent's customers, and rightly so. This again points up the need to select and work through your agent for better service.