We would like a developer to design and develop a strong ticketing system that will do the following:
All these features needs to be done under one module that would allow us to use it with any templates we deiced to choose. the module has to pull the user info opening the tickets from the dolphin database same things with moderators the module should automatically add the moderators and the admins as support representatives. We are on a certain budget of 100-300 dollars for any one who is interested we need the module done within the next two weeks and implemented and tested before the end of the month. thanks
Ticket Creation
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Ability for staff and clients to create tickets. |
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Assign tickets with a priority of Low, Medium or High. |
Create Departments
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Assign staff to each department or choose to have all staff assign to a department. |
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Specify a billing rate for each department. |
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Create departments that are internal and not visible to your clients. |
Assign Tickets to a Client
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When staff are creating a ticket they have the ability to assign the issue internally or to a specific client. |
Internal Notes and Time Spent
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Create notes for each ticket which are only visible to your internal staff. |
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Log the time spent for each ticket. |
Case and Status Tracking
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Track the status of your tickets. |
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Tickets can have an OPEN, PENDING or CLOSED status. |
Generate Invoice from Ticket
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Generate invoices from your tickets. |
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Add line items to your tickets for invoicing. |
Case History
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Keep an online record of all your tickets. |
Auto notification
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When a ticket is updated an email notification is sent to the appropriate users. |
Sorting
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Sort tickets by case ID, status, organization or date last updated. |
24/7 Online Access
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Access to your tickets and your detailed history from anywhere as long as internet access is available.
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