Video comment file not found

Having a problem where any recorded video comment returns error file not found (the same error as uploaded videos).  has anyone else this same problem?

I had never done a recording directly from webcam yet, so I decided to try a video comment to see if I could help. Seems that when I click record I get:  Connection Error. Click OK to reconnect. Even though my webcam is still showing in the back ground. Does this when I try to record a video in shared videos too..

Any ideas?

I looked and whenever I try to post a comment I get  the following errors in teh error log:

[25-Oct-2009 22:30:03] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-zts-20060613/ixed.5.2.lin' - /usr/local/lib/php/extensions/no-debug-zts-20060613/ixed.5.2.lin: undefined symbol: executor_globals in Unknown on line 0

[25-Oct-2009 22:30:03] PHP Warning: require_once(BX_DIRECTORY_PATH_CLASSESBxDolCron.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /public_html/flash/modules/video_comments/inc/classes/BxDolCronVideoComments.php on line 22

[25-Oct-2009 22:30:03] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'BX_DIRECTORY_PATH_CLASSESBxDolCron.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /public_html/flash/modules/video_comments/inc/classes/BxDolCronVideoComments.php on line 22

I checked and teh settingsa are right on the file and directory for it to find.  Anyone know why the program isn't opening up the required incldue, which is likely causing teh error file not found?

Update: the videos are processing and are being marked in the database as failed every time.  When I go into the database and mark them as approved then they will play.

The database status field has options as if you can administer it but I do not see any controls anywhere to do so.  I set auto approve for comments in the ray flash module.

Is there a place to administer the video comments that I'm missing?

The source file amended below.

<?php
/***************************************************************************
*                            Dolphin Smart Community Builder
*                              -------------------
*     begin                : Mon Mar 23 2006
*     copyright            : (C) 2007 BoonEx Group
*     website              : http://www.boonex.com
* This file is part of Dolphin - Smart Community Builder
*
* Dolphin is free software; you can redistribute it and/or modify it under
* the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the
* License, or  any later version.
*
* Dolphin is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY;
* without even the implied warranty of  MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
* See the GNU General Public License for more details.
* You should have received a copy of the GNU General Public License along with Dolphin,
* see license.txt file; if not, write to marketing@boonex.com
***************************************************************************/

require_once(BX_DIRECTORY_PATH_CLASSES . 'BxDolCron.php');
require_once(BX_DIRECTORY_PATH_CLASSES . 'BxDolAlerts.php');

global $sModule;
$sModule = "video_comments";

global $sIncPath;
global $sModulesPath;

require_once($sIncPath . "constants.inc.php");
require_once($sIncPath . "db.inc.php");
require_once($sIncPath . "xml.inc.php");
require_once($sIncPath . "functions.inc.php");
require_once($sIncPath . "apiFunctions.inc.php");
require_once($sIncPath . "customFunctions.inc.php");

global $sFilesPath;
$sModuleIncPath = $sModulesPath . $sModule . "/inc/";
require_once($sModuleIncPath . "header.inc.php");
require_once($sModuleIncPath . "constants.inc.php");
require_once($sModuleIncPath . "functions.inc.php");

class BxDolCronVideoComments extends BxDolCron {
   
    function processing() {
       
        global $sModule;
  global $sFfmpegPath;
  global $sModulesPath;
  global $sFilesPath;
       
        $iFilesCount = getSettingValue($sModule, "processCount");
        if(!is_numeric($iFilesCount)) $iFilesCount = 2;
        $iFailedTimeout = getSettingValue($sModule, "failedTimeout");
        if(!is_numeric($iFailedTimeout)) $iFailedTimeout = 1;
        $iFailedTimeout *= 86400;
        $sDbPrefix = DB_PREFIX . ucfirst($sModule);
       
        $iCurrentTime = time();

        //remove all tokens older than 10 minutes
        getResult("DELETE FROM `" . $sDbPrefix . "Tokens` WHERE `Date`<'" . ($iCurrentTime - 600). "'");

        getResult("UPDATE `" . $sDbPrefix . "Files` SET `Date`='" . $iCurrentTime . "', `Status`='" . VC_STATUS_FAILED . "' WHERE `Status`='" . VC_STATUS_PROCESSING . "' AND `Date`<'" . ($iCurrentTime - $iFailedTimeout) . "'");
        $rResult = getResult("SELECT * FROM `" . $sDbPrefix . "Files` WHERE `Status`='" . VC_STATUS_PENDING . "' ORDER BY `ID` LIMIT " . $iFilesCount);
        for($i=0; $i<mysql_num_rows($rResult); $i++)
        {
            $aFile = mysql_fetch_assoc($rResult);
            if(!_convert($aFile['ID']))
                getResult("UPDATE `" . $sDbPrefix . "Files` SET `Status`='" . VC_STATUS_APPROVED . "' WHERE `ID`='" . $aFile['ID'] . "'");
        }
    }
}
?>

Ticket added: http://www.boonex.com/trac/dolphin/ticket/1437

Do not learned how to send other than on the forum, here is the solution.

In the file / flash / modules / video_comments / inc / classes / BxDolCronVideoComments.php

Change the last line VC_STATUS_FAILED by VC_STATUS_APPROVED

The source file amended below.

<?php
/***************************************************************************
*                            Dolphin Smart Community Builder
*                              -------------------
*     begin                : Mon Mar 23 2006
*     copyright            : (C) 2007 BoonEx Group
*     website              : http://www.boonex.com
* This file is part of Dolphin - Smart Community Builder
*
* Dolphin is free software; you can redistribute it and/or modify it under
* the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the
* License, or  any later version.
*
* Dolphin is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY;
* without even the implied warranty of  MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
* See the GNU General Public License for more details.
* You should have received a copy of the GNU General Public License along with Dolphin,
* see license.txt file; if not, write to marketing@boonex.com
***************************************************************************/

require_once(BX_DIRECTORY_PATH_CLASSES . 'BxDolCron.php');
require_once(BX_DIRECTORY_PATH_CLASSES . 'BxDolAlerts.php');

global $sModule;
$sModule = "video_comments";

global $sIncPath;
global $sModulesPath;

require_once($sIncPath . "constants.inc.php");
require_once($sIncPath . "db.inc.php");
require_once($sIncPath . "xml.inc.php");
require_once($sIncPath . "functions.inc.php");
require_once($sIncPath . "apiFunctions.inc.php");
require_once($sIncPath . "customFunctions.inc.php");

global $sFilesPath;
$sModuleIncPath = $sModulesPath . $sModule . "/inc/";
require_once($sModuleIncPath . "header.inc.php");
require_once($sModuleIncPath . "constants.inc.php");
require_once($sModuleIncPath . "functions.inc.php");

class BxDolCronVideoComments extends BxDolCron {

function processing() {

global $sModule;
global $sFfmpegPath;
global $sModulesPath;
global $sFilesPath;

$iFilesCount = getSettingValue($sModule, "processCount");
if(!is_numeric($iFilesCount)) $iFilesCount = 2;
$iFailedTimeout = getSettingValue($sModule, "failedTimeout");
if(!is_numeric($iFailedTimeout)) $iFailedTimeout = 1;
$iFailedTimeout *= 86400;
$sDbPrefix = DB_PREFIX . ucfirst($sModule);

$iCurrentTime = time();

//remove all tokens older than 10 minutes
getResult("DELETE FROM `" . $sDbPrefix . "Tokens` WHERE `Date`<'" . ($iCurrentTime - 600). "'");

getResult("UPDATE `" . $sDbPrefix . "Files` SET `Date`='" . $iCurrentTime . "', `Status`='" . VC_STATUS_FAILED . "' WHERE `Status`='" . VC_STATUS_PROCESSING . "' AND `Date`<'" . ($iCurrentTime - $iFailedTimeout) . "'");
$rResult = getResult("SELECT * FROM `" . $sDbPrefix . "Files` WHERE `Status`='" . VC_STATUS_PENDING . "' ORDER BY `ID` LIMIT " . $iFilesCount);
for($i=0; $i<mysql_num_rows($rResult); $i++)
{
$aFile = mysql_fetch_assoc($rResult);
if(!_convert($aFile['ID']))
getResult("UPDATE `" . $sDbPrefix . "Files` SET `Status`='" . VC_STATUS_APPROVED . "' WHERE `ID`='" . $aFile['ID'] . "'");
}
}
}
?>

Hi folks,

I have same issue, When I click on Video comments. video displays fine. When I click record, i get Connection Error. I tried the above code change and it still gave me same error. This has , so far, never worked since version 6.1.6 for me. I am now using RC version.  I have tied all sorts of solutions but to no avail.

I would greatly appreciate help from someone/boonex  if they can thanks. I am out of ideas on this.

thanks

Stu

Stumegan, I think we have pretty much narrowed this down to whether or not your RMS host supports Dolphin 7 and if your web host has the correct ports opened for these comments to work. Who is your host and who provides your RMS?

Chris

Hi Chris,

Thanks for the response. I should also point out  that video chats work . video uploads work.. etc. Anyway I use http://www.arvixe.com

as a host. They gave me the ip and the ports to use for RMS. As everything else seemed to be working, I do not see why just the video comments would not work.

thanks in advance

Stu

Stu, I would still say this is on Arvixe's side. You can see the solution was to open the ports on their side to resolve this. Please see Patick81's comments (Also has Arvixe) in the forum here:

http://www.boonex.com/unity/forums/topic/Video-Comments-Error-Processing-File-.htm

Chris

Thanks Chris. I will try Arvixe. I am using their own RMS provided server so its slightly different but sounds like its their issue. I havent had a lot of joy with those guys so we shall see. thanks though for the help. I will report back if I ever get this resolved. One thing is did the RMS ports change from version 6 to 7 or something? Anyway. later , thanks

Stu

They say ports are fine. They also say they wont update to new RMS version till its stable> is it stable yet? :) Also can I use Rc7 version with version 6 RMS server? thank

Can someone answer this question:

Will Dolphin 7RC work with a version 6 RMS release?

As I am currently using D7RC with the existing installed v6 RMS server on my host at ARVIXE, most things seem to work except VIDEO COMMENTS... Unless data formats have changed I would have thought Video Comments will work if say AV CHAt works.. but they dont. I still get that Connection Error. Click OK to reconnect. yet the video is fine. I still see that as a bug in the current RC7 code. Arvixe wont do more now that say they need a released stable dolphin 7 version.. but I still think the issue is not related directly to RMS..

Anyway, when is this version going to be stable? :) lol just thought I would ask

Hey Stu, who are you using for your RMS hosting? Is it ARVIXE? If so, then you will probably have to wait for them to upgrade their RMS so that your video comments will work.

Chris

Yeah I know. I am just impatient ;) I keep badgering them to recheck as someone else posted here somewhere that their issue got fixed by asking Arvixe to recheck things.. so  I keep asking them to recheck things ;) and I think they are getting tired of me.

My one question though is that everything else seems fine. .even though I am running RC7Beta with their I guess 6.1.6 RMS installed server and things seems to work EXCEPT for video comments.. anyway, I will wait on this now.. was just annoying as my client is getting a tad antsy.. no worries. Todays issues seems to be white pages loading ..ie I click link,,, page pretends to load but shows white screen.. click refresh page loads.. all very weird .. anyway thanks as always to all for the posts/advice etc

Stu

I got the same error, but not only in video comments. My imported videos show only the pic, and when looks like going to star.. nothing happens.

I use arvixe too.

My audios are imported but not apear in no one user, only in the folder modules/..mp3

Any idea for videos and audios??

Thanks a lot.

I found that I had to set permission to 777 on the ffmpg exc file to get videos to work..

Do anyone know what RMS host is, and where do i choose port number?

RMS is a service that allows you to use video and audio capabilities in Chat and IM. It also allows for Whiteboards as well. Contact your host to see if they supply RMS for Dolphin 7. If not, there are several stand alone packages that start around US $4.95 a month.

Once you have purchased RMS, you are given the IP address and Port numbers to configure in Modules>Flash Apps>Settings.

Chris

thanks :)