MY LICENSES ARE GONE! - No, wait a sec...

Mike posted 4th of May 2011 in Boonex News. 42 comments.

Many reports are coming from members who have checked into their Unity accounts and see that licenses are gone, or their account is showing other errors (cart, etc.). The initial inclination is to panic - but don't do that. The switch to Unity 4.0 resulted in information being presented incorrectly, and Boonex techs are working to remedy this.

Your licenses still show in the database and things are not as bad as they may seem. Please be patient ( a recurring theme through all this change) while the fix is being made. The new Unity will soon reflect accurately what is really there.

The BoonEx Team

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filfrens

filfrens•4th of May 2011

Okay thanks for the info. I'm also on a panic since I saw my account and my licenses are gone.

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houstonlively

houstonlively•5th of May 2011

Whoa! I used to have 4 prime licenses in my account..... now they're gone!

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Mike

Mike•5th of May 2011•to houstonlively

Yeah - sorry about that. Yours were the only ones that disappeared from the DB too. Gosh! Send me your transaction IDs!! ;)

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houstonlively

houstonlively•6th of May 2011•to Mike

My dog ate the paper the ID's were written down on :'(

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prolaznik

prolaznik•5th of May 2011

ok good cuz i was already looking to book a flight to kazakhstan !.

EDIT
just after posting here i see my license is back. See i knew i would scare you guys lol..

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Andrew Boon

Andrew Boon•5th of May 2011•to prolaznik

Flight to Kazakhstan would help much anyway :D

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Mike

Mike•5th of May 2011•to prolaznik

Scared me!

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Nathan Paton

Nathan Paton•7th of May 2011•to prolaznik

You mean Kyrgyzstan. And then Australia.

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AntonL

AntonL•5th of May 2011

The issue was fixed and all licenses should be visible right now.
Check it please and thank you for the report.

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HernanL

HernanL•5th of May 2011

FIXED! Thanks Mike for clarifying this issue so quickly!

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Stuart038

Stuart038•5th of May 2011

Ok my licenses are back!

Now I have 4 permanent and 4 'Free' license's

One permanent license points to my asia-connect website and two 'Free' license's point to my asia-connect website also...?

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Stuart038

Stuart038•5th of May 2011•to Stuart038

Why do two of my free licenses point to my asia-connect website. That is what the permanent license is for. How do you delete these Free licenses?

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Mike

Mike•5th of May 2011•to Stuart038

Requested a link for that ..... would sure help to clean up a lot of accounts! Keep your fingers crossed.

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yaserin

yaserin•5th of May 2011

waitin

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LightWolf

LightWolf•5th of May 2011

I now have 14 licenses..lol 12 free and 2 ad free when I should have 1 and 1..lol

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Synergy

Synergy•5th of May 2011

Mine are back, thanks.

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dolphin_jay

dolphin_jay•6th of May 2011

I had about 14 of them now i got one and its only a free one....

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dolphin_jay

dolphin_jay•6th of May 2011

ugg nevermind just checked again now i have 3 free ones and one perm....

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pangram•6th of May 2011

licenses page not work...blank white page

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annabel

annabel•7th of May 2011

I have 1 'ad-free' license, but it shows in my account as 'free'

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e3global

e3global•7th of May 2011

When are they going to fix the market/categories and tags? you can't click on anything they all give you an 404 error

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Nathan Paton

Nathan Paton•7th of May 2011•to e3global

I made a ticket for the problem. Also, this has nothing to do with licenses.

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e3global

e3global•7th of May 2011•to Nathan Paton

I know figure I would just bring light to it. Thanks for making a ticket for it.

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zagarskas

zagarskas•8th of May 2011

I think you guys did a good job on the new site and personally, I did not have any license problems, I just sat patiently and waited... D7 is still the best community software I have seen yet, so rock on guys.

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sammie

sammie•8th of May 2011

I did have 66 licenses but now i only have 61 lol 2 free licenses and 59 prime licenses, not sure what the other 5 where, but they are now gone :( they might have been the ones converted from when we paid for the contributor stars.

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SkyForum

SkyForum•8th of May 2011

This is looking more and more like a Microsoft development process.....

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sammie

sammie•9th of May 2011•to SkyForum

dont be silly, the MS threads last years and never ger resolved, here they just last months

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pangram•10th of May 2011

blank white page after logged in. licenses page not work in ie, chrome and ff4....can you fix this?

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DosDawg

DosDawg•10th of May 2011

i am also missing license numbers for permanent licenses. as to having a transaction ID, i dont think so because the majority of my licenses were purchased more than four years ago. then there was the give-away from andrew. as many here have stated, for some reason i did end up with a large number of free license, i only had about 3 free licenses, and the rest were permanent, either through the contributor purchase that used to be avaiable, or from the license give away from andrew boon

at any see more

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DosDawg

DosDawg•10th of May 2011

further looking at this, i see that there are domains showing up that i know were deleted, and there are licenses that were purchased, that are no longer showing up. of course as is with all things, thats the way it has been and that is the way it will be, so most likely no real reason to create a stir about something that was which isnt any longer.

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BrendonRaymondi

BrendonRaymondi•10th of May 2011

I reset my licence and now it no longer shows my domian is this baD?

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Nathan Paton

Nathan Paton•11th of May 2011•to BrendonRaymondi

The reset feature allows you to use the license on another site/domain. If you reset your license by accident, you'll need to add it again to your site.

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sammie

sammie•13th of May 2011

i got licenses for paid contributor stars that Boonex converted, at least 3 stars i recall, might have been more. i got 2 licenses that were given for donations i believe, and i have 59 for converted points and ray apps. plus 2 free licenses i have since deleted, in all i had 66 licenses. 64 being permanent and the 2 free ones i have now deleted.
Victor T also gave me some, maybe 5 i don't know but it was for something i did or something boonex did so i was awarded some extra as an apology.

when see more

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Nathan Paton

Nathan Paton•13th of May 2011

I'm hearing a lot of people mention some of their licenses are either still missing, or have an old domain attached to them. It's making me wonder if they used a backup to restore the licenses.

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both

both•15th of May 2011

Mike, My License is there but can't get to my Messages. going to a Get Started page when i click on the message in message list.

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Nathan Paton

Nathan Paton•15th of May 2011•to both

What are you talking about?

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aiden11•20th of May 2011

where is my license, i paid for it and now is not there any more???

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Nathan Paton

Nathan Paton•20th of May 2011•to aiden11

Open a general support ticket with all related information to your license.

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yaya01

yaya01•27th of May 2011

I cannot run any of my widget. I have been trying to register but getting "undefined". Send emails, support tickets but still do not receive any help. This is just an example how hard it is to be bought this application and get stuck with. Requesting a support assistance is like playing lotto because you never know if Boonex help team will respond. if they respond you don't how it will take them. I badly need that feature to be working now. But no help is coming to save me

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Nathan Paton

Nathan Paton•30th of May 2011

My licenses are missing, but for an entirely different reason.

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cafekoeln•29th of August 2011

Hi Mike,

could you help me getting a (by mistake) deleted licence back, which would be related to my website ?

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bdwebb

bdwebb•28th of April 2012

My permanent license is showing, I have entered on site but it is not registering. , cleared, saved, relogged in and reentered it, did the url open thing, also allowed boonex website url. Please help as I need footers off asap. Thank you.

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