Trusted Vendors, market is still a joke!

OK, moderators have tried to clean the market of bad vendor and modules and have done some great work.

New vendors have posted excellent modules, been told to clean up misleading descriptions yet we have "TRUSTED VENDORS" marked in the market, that are far from being "trusted" in any way.

Defunct modules, no support here, demo site listed for 90 something modules that leads to a dead website! BoonEx get real again please about the market.

Have to pick on one of the worse which happens to be ESASE.

Trusted right, demo site right? Try going to see the trusted vendors demo site.

http://dolphinteam.net/ dead...

Yes, and when you do contact a moderator, they don't really do anything.  Two of the worst Esase and Martinboi; Martinboi should be gone from the Market; six weeks to get a locked module unlocked is inexcusable; and if he decides to shut his activation server all his customers will be SOL.  Boonex should not allowed such locked modules on the market.  I also think Esase has lied to a Boonex member to get a sales claiming he fixed the Traffic Inspector Module yet the module update is from back in Feb. 2013.  I can not be certain because I have not checked the module on the market with my version to see; I would assume that when they upload a new version that the update date would automatically be changed but I don't know how that side of the market works.

does need to be sorted. Seem to be nothing done about a certain module that is well documented for problems on many many posts...

[Content Removed by Zarcon- Advising, offering, instructing, and/or providing information to remove product keys, licensing, and/or activation is prohibited]

In the USA, your content is protected by free speech and does not violate any laws, including the DMCA.  However, Boonex is not in the USA and Boonex.com can and does censor such things.  So you may can expect a visit from a moderator.

However, my comment was about moderators doing nothing about such vendors as Martinboi; if he makes someone wait six weeks to get activated, then his market place should go down for six weeks.  Even negative feedback on their pages does not stop them in their practices.  Just look at my feedback on ESASE traffic inspector module and I got an email from someone asking if he had fixed the module so he may lose a sale of $79.00 for his stubbornness in fixing his module.

Esase is still kicking, so this looks like an oversight. I'll ask him to update his entries or something.

If somebody has an issue with a trusted vendor, or any random vendor, please send me a message. I'll look into it and take any needed action. No tinfoil hat needed.

So what punishment was done to Martinboi?  He certainly needs to at least have his vendor account suspended for the same amount of time he makes someone waits to get his module activated; and considering the number of customers he has jerked around, that would be for a long time.  What I see is that he can f around with his customers and only has to provide service after the customers has to wait for weeks on end and file several complaints.  What is Martinboi's incentive to do otherwise when nothing is ever done to him for his actions?  Yet, when a member indicates a way to get the module they paid for, the moderators are ready to smack them down.  Isn't it time that Martinboi was smacked down?

@GG: Martinboi has no active issues that I'm aware of - he settled them. If somebody has an issue with him, I ask them to please message me with the details.

Edit: Clarified a little bit.

 It's not martinboi, it's esase and his "Trusted Vendor" status, that's the reason for the topic.

I was responding to GG. I responded to the Esase debacle in my first post.

 I guess I overlooked that..

I have an issue with Martinboi, Dozens on Boonex has an issue with Martinboi.  Basically Nathan is saying that it is OK for Martinboi to f with his customer each and every time he sells a copy of his module.  EACH AND EVERY TIME because nothing is done each time because after six weeks he finally gets around to activating the thing and that is suppose to make everything OK with this vendor.  It doesn't.  Martinboi will do it again the next time he sells the module.  Do I need to search Boonex and list all the times someone has issue a complaint about Martinboi?  Martinboi has repetitively done this over and over and over and something should be done; maybe taking his vendor account down for six months will finally get the message to him that he has to provide prompt and courteous support if he wants to sell in the BOONEX market.  As it stands now, Boonex has given him the green light to continue to treat his customers the same way, each and every time.

@Newton; yes, you mentioned only ESASE.  However, your topic is about the Market being a joke and this is another reason it is; outside of the worthless trusted vendor thing.

No, what I'm saying is that right now, I have no open cases involving Martinboi. Yes, there was a case where he missed an activation request, and for that, I have him on thin ice. If somebody has an issue with him that hasn't been resolved, I ask them to please message me with all the information. I can't follow a dozen forum threads all the time.

 You used too. 

Well, market does needs some clean up. As newton showed, all those dead demo sites it appears that vendors put their module here on auto pilot to generate revenue.

Time for me to repeat an earlier post I made... the notation of "Trusted Vendor" needs to be based on a limited time-frame of say the previous 12 months.  It's meaningless if 3rd party module developers work hard to get that status then essentially drift in and out of the necessary support phase for their "current" products.  All it takes is one very clear instance where we find a "Trusted Vendor" that no longer (if ever) deserves it... thereafter we can assume that any instance of "Trusted Vendor" status is potentially meaningless for whomever has it.  Which is a real shame for those developers that do put the time and effort into supporting their market products and deserve to be clearly tagged as doing so.  

A lot of stuff in the market could be automated if boonex would even bother doing the needed coding.

Vendors could be forced to maintain activity. Login times can be tracked, messages responded to, how long it takes for vendor to respond.

Purchasers should be able to vote on a vendors response time and performance. Not just rate a product but rate the vendor as well.

A netflix like system could be put in place that asks them to rate a product they recently purchased each time they enter the market as netflix does with recently viewed movies.

There are a number of things that could be done.

Perhaps boonex should give me coding access to the boonex site. I would be happy to make some improvements. LOL.

 haha that would have been so much better if they did.

I previously had a problem with Mbois subscription module, I had purchase 3 of them for different domains and the activations did not work. It took me a looooong time to get any attention to the matter. Eventually I sent details to Nathan who contacted Mboi... surprise surprise Mboi responded immediately (after ignoring all efforts by myself and others to contact him via pm, and his own 'support' desk...). His response - to say he had activated the domains when they were purchased - end of. 

The matter was closed. The modules / domain activation still did not work...

This was going the official route of contacting via forum moderators. 

I ended up having to hack the module to get it to work without activation, as all other attempts to activate it had proved futile.

I don't remember having a case involving you and martinboi (correct me if I'm wrong - I don't see any PMs about it). I did a quick search, and see you posted about this in one of those martinboi threads a while back, where I asked everyone to message me directly with details so I could look into things. Nobody messaged me.

@Thread: martinboi seems to be the only vendor people are having constant issues with. Consider him on thin ice, and if something else that's credible comes up involving him, I'll look into any necessary actions. For Esase, I messaged him about the demo links, and it's being looked into. Right now, I'm going out for breakfast.

Edit: Corrected post.

I too had an issue with MartinBoi supplying a faulty module which he failed to fix for 3 months!!! In fact, it ended up costing our charity money. Something our legal team in Canada are still trying to sort out. And I did raise a dispute with Boonex and communicated with you about it Nathan!!! It beggars belief that Martinboi is allowed to operate still on Boonex. It doesn't take too long to search out the many unhappy customers of Martinboi on this forum.

I'm sorry that your dispute wasn't handled as elegantly as it should have been. I messaged martinboi, and he said he would resolve it - I take it was resolved, albeit not as quickly as it should have been. If you or someone else still has an outstanding issue with martinboi, please message me with all the information.

I've sent a message to BoonEx to discuss a better way of handling trusted and non-trusted vendors.

Edit: martinboi isn't a trusted vendor at this time, and I don't see a record for him being one. I may have been confused by another post, so I've amended mine to correct this. Regardless, my points still stand, and I messaged BoonEx. Sorry for any confusion that one caused.

Regarding Martinboi: The last time I was contact about him, it was a complaint about activation issues and no responses from him. When I reached out to him to advise me as to 'why' these complaints were being made, he responded in less than 30 minutes stating there were no outstanding issues with activation. Only thing he knew of was someone wanting to use it on more than 1 domain.

I am NOT defending anyone here but we (Moderators) have no way of holding their hand or forcing them to do something right then and there. I DO agree that vendors need to support the products the sell regardless. If a vendor has a full-time job or other obligations where they can't support their products in a timely manner, then they should remove it from the Market.

 Well, Martinboi's support site says it all really:

http://dolphinsupport.zendesk.com/

I understand that the website may not be available but have you tried reaching out to him via email here at BoonEx?

That could have been me.  Months ago I contacted Martinboi directly, since his "Help" site was down, and politely asked if I could please use a single license of his Subscription module on both a Live and a Dev site (where the Dev site is a sub-domain of the Live site).  To me, it seemed like a reasonable request.  I got no response from him.

Now that the two working moderators are here, it's funny that how much is stressed by Andrew Boon about how they DO NOT provide support, I guess this is extended into the market.

Obviously that is not the case or Nathan and Zarcon would not be providing market support. (I might add they also do this for free.)

It seems it would be the responsibility of the Boonex staff to provide at least support for disputes and no compliant vendors.  

 I think they don't provide support for a single thing including market. We have mods for any help related to that.

 My 2c.

Still kicking must be a relative term...I messaged ESASE, and after a few weeks, maybe a month, he replied. Not the response time I would expect from an actual Trusted Vendor like AntonLV. Anton replies almost instantly. He has earned my trust and I've bought his modules. (shameless plug). I am in need of a module from ESASE, but I won't buy it because of the delay in response and the fact that he hasn't replied to problems posted in his module support forum(s)...

So, what this implies very clearly, very loudly, is that Martinboi ignores messages from anyone other than moderators.

Why doesn't Boonex drop in one of the many free support ticket applications; it would not cost them anything but the time to set it up.  That way instead of posting complaints in the forums with moderators threatening to give the boot to anyone who replies, or sending messages, one could file a complaint in the ticket system and have a way of checking it.  I am sure if Andrew looked he could find an open source ticket system that can even be used on a commercial site such as Boonex.